Shipping Policy

Please allow 1-3 business days (excluding holidays) for your order to be processed for shipping. We make every effort to fulfil orders as quickly as possible.

We ship Australia wide. International shipping is not available.

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 7-10 business days of receiving your shipping confirmation email, please contact us at orders@alanamulhallnaturopath.com.au with your name and order number, and we will look into it for you.

Shipping Fees are as follows;

STANDARD POSTAGE: $9.30 Auspost Metro: up to 3-6 business days depending on lodgement and destination points

EXPRESS POSTAGE: $12.30 Auspost Metro: up to 2-5 business days depending lodgement and destination points

*Please note delivery times are not guaranteed and are out of our control once your parcel has been lodged.

Returns Policy

Due to the nature of the products sold we do not offer returns, exchanges or refunds on any items.

In the event that your order arrives damaged in any way, please email us as soon as possible at orders@alanamulhallnaturopath.com.au with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at orders@alanamulhallnaturopath.com.au